SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fealtygroup.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of fealtygroup.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fealtygroup.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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There are so many bandana bib bundles available now, and this one is just meh. I would say it’s good value for a gift item, but if you plan to use for your own baby I recommend a different purchase. The bibs are rough and thin compared to others I’ve purchased. The paint on the pacifier case was scratched. I returned it.
Looks good. Well made. Double thick matetial. I recommend it
Different than expected. Not bad, just different. Thick material, wasn't quite expecting. Super cute, not sure how absorbent they will be but excited to find out
Soft, cool fabric, a good thing for the nipple, but very warm. In practice, I will not check soon, if I add anything
Liked it. Sewn well, soft, there is a tape for the nipple. Thanks store
Nice quality but for winter
sweat
All according to the description. Recommend product and salesman.
Cool thing, I advise.)
Came well packed. Very nice to the touch fabric! Everything matches the description. They had a nice nipple knitting.
The bib is good, on the reverse side on fleece, paid warm
Very fast delivery, the sludge was pleased. Quality sewing, soft thick fabric. Thank you very much seller.
My baby lived in these for a few months when his first teeth were coming in. It's especially helpful to have them when you're out and about, love that it's a paci holder and bib all in one.
The bibs have held up great! The rest of the stuff is just kinda bonus junk. The little bag is VERY small and the pacifier clips both broke pretty quickly.
Purchased as a gift, a very good idea
I rarely give reviews, but this one won me over. I'm a first time mum and I have had a beautiful experience with these bibs. This is the second product I have bought from this seller. I really love that their products are good quality and comes really well packaged. I'm hooked.
I ordered this for my niece who is due any day now. The bandana style bibs are so soft and cute. The pacifier clips are adorable. My only complaint is the pacifier case. It was dirty on the inside and I had to clean it out. The box everything came in was taped close on one side and not on the other. I think I was given a returned item. Would buy again.
Everything is fine!!!