SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fealtygroup.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of fealtygroup.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fealtygroup.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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Top picks just for you
It's perfect for my Apple wireless keyboard and mouse. It protects the main work area of my desk while not interfering with my laptop/external monitor arrangement and other desktop items. The colors are even better than I had expected. the orange is more of a soft peach color, and the green is a silvery sage color. The pad arrived rolled with tissue paper in a sturdy box with an enclosed silica packet. Love this product!
The desk pad came rolled up inside a tube, no surprise there. I simply lay it flat with a couple of books on top of the curled edges and it flattened after a day. It has never curled back up. The is also no noticeable smell. It easily wipes clean and I can write on top of it with normal pressure. Of course if you write hard on purpose, the piece of paper will pierce through. But come on, there is no need to write hard, period. Use some common sense, these desk pads give a little so pressed hard you will put a hole through the paper. So after 2 months I have no complains and am very happy with the purchase. I anticipate this desk pad will last me for years to come so I think got my money's worth.
This deskpad is the perfect size. It was the perfect thickness. I can write on a single piece of paper on top of this with no problem. The color is unique and looks luxurious. As an added bonus the other side is an attractive light brown/tan color and has more of a leather texture to it. The bronze side is more smooth. Both side are very useable so it's a reversible pad. I really like this deskpad a lot. I also like that it came with a small leather-like strap to wrap the deskmat in a roll if you are gong to take it with you somewhere. That is a very nice touch to include. On a side note, the seller provides outstanding customer service. My order has a very small flaw in it and I contacted the seller about it because I feared it might get worse or cause it to peel. It was a small indentation that looked like a puncture that hadn't gone all the way through the material. I contacted them on Monday. Wednesday the replacement showed up at my doorstep. The seller followed up with me via email to make sure I was happy. I wish everyone that sold items provided such great service.
Let me start out by saying this-- my desk is hideous. I've owned the same desk for a decade. It's a white desk. I've used it since I was 12 years old. Back when I enjoyed painting. When I enjoyed carving soap cuz I thought it was cool. When I enjoyed drawing on my desk cuz I didn't realize it wouldn't come off. I have a drawing of a giant bird on my desk that says a nasty swear next to it. I can't erase him. I've tried everything. He's stained the desk forever. Now, comes in the mousepad. This mousepad is so beautiful. I got the pink one and I absolutely love it. It takes up almost half my desk and covers nearly every single horrible memory I have on the surface of white wood. It makes my desk look brand-new. Now for performance, it's a mousepad. An honest to god mousepad. It's not made of any cheap materials or anything, it's fairly thick and stitched to be doublesided, not glued. It's very high quality. For the price, this is one of the best things I've ordered. It's a good mousepad! I really like it. It's cute and matches my setup!!!
We have four of these desk pads, two in our home offices, and two at our regular offices, and I am purchasing another for travel. The new laser mice work well, but some surfaces still have issues with proper tracking. NOT this pad, all the mice we use function perfectly, and this pad gives me ample space for keyboard, mouse and speaker use. It is easy to clean, and very durable. I highly recommend this product for anyone who uses a computer at home or work.
It's kind of like having a giant mouse pad, but I love this. It makes me feel like I have a nicer desk without actually upgrading the desk.
It obviously doesnt cover my whole desk, but it's big enough to cover my main work space. The keyboard doesnt slide around, and the mouse is very responsive (hence the giant mouse pad comparrison)
I got mine in pink. I've been using it for about 6 months and it still looks brand new. Would absolutely buy again.
I bought one of these for our facilities guy at work. Our desks are a very light gray, almost white color that wasn't working well with grease stained hands from working on vehicles. The poor guy was constantly trying to scrub black handprints off of his desk. This mat looks professional and protects the desktop. As soon as I bought him one everyone in the office commented on how nice it looked and were very suprised on how inexpensive it was.. It comes rolled but I didn't have any issues with getting it to lay flat, which was very nice.. I fully expected to have to stack a bunch of copy paper all over it. Highly recommended, I plan to buy another for my desk.
I am not usually one to like or mess with mouse pads, but my husband decided to hand make some desks and the wood isn't completely smooth - so here we are. I ordered this because it was large enough to set all my items on (keyboard, mouse, etc), it's a cute color that compliments my computer area - and you can sit drinks on it too. No complaints! We actually ordered a second one in blue for his desk.
I love this thing way more than I thought I would! I purchased the pink one, and it is the perfect addition to my white/pink home office! It works perfectly as a mousepad, but I love that I now have a place to put hot/cold drinks without damaging the desk. I purchased the smallest size, which is absolutely large enough for the corner of my desk where I work. It came rolled up in a tube, but it unrolled flat, no curled edges whatsoever! Would definitely recommend!!!
I wanted this pad to protect an antique desk I received from my father. I had been using a desk top calendar but it really didn't work very well. It kep sliding all over the place. I saw these pads and thought I would give it a try. I am so pleased that I did. It is very high quality. Soft but not too thick. I accidently marked on it with an ink pad and thought I had ruined it but some non-acetate nail polish remover took off the ink and left no after effect to the rubber or the color. I highly recommend this product and will be purchasing another one for my office.
This desk pad is wonderful. I have a 17 inch laptop and there is plenty of room on each side to set things down. Now I don't need a mouse pad, which was always in the way, and this desk pad grips better. I can use my mouse, set my coffee down, along with anything else. I pulled the desk pad forward just a bit to protect the edge of my desk, which was getting worn by the edge of my hand holding the mouse. This desk pad is beautifully protecting my desk, looks fantastic, and I could not be more pleased with this product. Really high quality. I also bought one for my son's desk!
The pad came well packaged; it was rolled and placed in a cardboard tube, and that tube was then shipped in a box with th other items I ordered. The color in photos (pink and silver) was true to real life and absolutely lovely. It smelled slightly funny from being wrapped and with no air circulation for so long, but that went away quickly. I weighed down the corners of the desk pad for about 12 hours overnight and haven't had any issues with it curling up since. I've tested traditional computer mice with wheels on, and laser mice. Both work well. The pad wipes clean easily if I happen to spill or get makeup on it.
I love the colors of my Desk pad, and it is soft enough to support me doing schoolwork without my pen squishing right through the paper. The only complaint I have is the strap put around the rolled up pad is too small. I found it impossible to roll it up tight enough to attach the strap, and it makes sense why it was loose in the box and not already on. This is a very small complaint, as I will likely never need to move the pad from my desk and will likely lose the strap anyways. Thank you, and have a wonderful day!
Looks amazing, packaging was very professional, flattened out quickly even though it came rolled. Cleans easily by wiping down with a dry or damp cloth. I picked the orange color, and has a reverse color of light green. I would say this is a quality product to have if looking for a desk mat to add color, or to lay over a glasstop desk. I purchased because my Computer on the corner portion of the desk. I needed something that covered the meeting edges. My mouse had issues previously gliding, so this serves two purposes, covering the connected piece gap, and allows my mouse to move without a mouse pad.
Since quarantine knocked me back to working at home (attorney), and we have a built in desk in the kitchen (we have A home office/music room but it’s not super conducive to my working since my husband also works at home), I use my laptop at home but I like to have the separate mouse and didn’t have a mouse pad.
It has a little latch that snaps around it if you want to travel with it. It protects my surface and makes it look clean and coffee stains from my cup clean up nicely, too. It was a great boost for my “home office” and made the kitchen “desk” feel much more like a work space.
As others have written, the first shock is that the Bronze color is actually quite glossy and bronze! Not really like the brown in the picture, so be forewarned. There are 2 sides to it, with one side being darker and the other this very shiny penny look.
The mat comes curled up so it takes a few days for it to flatten out, there was not much smell either to air out. Cannot complain, and I bought 2 more for my inlaws as a gift so that they could cover another surface. Questions sent to seller were answered quite promptly. So far so good!
Both times I purchased this it came undamaged. The pink is a little pinker than it looks in the photo, but it's still really nice. It's super easy to clean, and is very useful since I tend to get a little wild with my mouse and a normal mousepad is wayyy too small. Only regret is that I got both in pink. One pad sits on a normal plastic desk and is fine, however the other sits on a wood desk and it does slide a little - might put a couple wash cloths underneath to hold it in place. I would buy again as a gift.
I like this. The large mouse pads over time fall apart and u spill on those and it's an awef mess. This product is clean, sleek, pleasing to the eye. Thin and flexible but strong. Didnt take long to relax after opening after it came rolled up tight. Spills wipe right up. I thought it may look cheap or feel weak, I was sk wrong. I'm glad I went this route. I will purchase again.
The color is perfect for me. I needed a soft pink color and this matches the picture perfectly. My picture it looks a little off I think because of lighting, but it is exactly what is advertised. It is a little on the thin side but I'm not bothered too much by it. I bought this to cover my desk top since I already have some scratches and ring marks and don't want to make it any worse. The other side is a pretty metallic silver color so it can be reversible if you want. Overall I am very happy with my purchase.
I use this on my desk to give me extra protection and comfort on my tempered glass tabletop. For that purpose it's awesome.
The material provides a lot of friction and due to it's soft and textured surface, it ends up gripping your mouse, so you really have to work to move your mouse. I use a hard mousepad on top of it and it works great.
I don't regret the purchase, but I expected the material and texture to provide resistance to the mouse feet, so no big deal for me.